OpenBCI Documentation

OpenBCI Documentation

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Welcome to OpenBCI

  • Welcome to the OpenBCI Community

Getting Started

  • Getting Started
  • Boards

    • Cyton Getting Started Guide
    • Daisy Getting Started Guide
    • Ganglion Getting Started Guide
    • WiFi Shield Getting Started Guide

    Biosensing Setups

    • Setting up for EEG
    • Setting up for ECG
    • Setting up for EMG

    Community

    • Welcome to the OpenBCI Community

Cyton Board

  • Cyton Board
  • Cyton Specs
  • Cyton Data Format
  • Cyton Board SDK
  • Cyton Board Programming Tutorial
  • Cyton Radios Programming Tutorial
  • External Trigger on OpenBCI Cyton Board
  • Using SD Card with OpenBCI

Ganglion Board

  • Ganglion Board
  • Ganglion Specs
  • Ganglion Data Format
  • Ganglion SDK
  • Ganglion Programming Tutorial

Headwear & Electrodes

  • Add Ons
  • Headwear

    • Ultracortex Mark IV
    • Ultracortex Mark III
    • OpenBCI EEG Headband Kit Guide
    • Electrode Cap Getting Started Guide

    Electrodes

    • Electrode Guide

Third-Party Hardware

  • Third-Party Hardware
  • EmotiBit

    • EmotiBit Guide

    HEGduino Kit

    • HEGduino How-to

    IDUN Dryode

    • IDUN Dryode™

    Myoware

    • MyoWare OpenBCI Integration (Cyton Board)
    • MyoWare OpenBCI Integration (Ganglion Board)

    Pulse Sensor

    • Pulse Sensor Guide

    ThinkPulse

    • ThinkPulse™ Getting Started Guide

    WiFi Shield

    • OpenBCI WiFi
    • Wifi Shield Programming Tutorial
    • OpenBCI WiFi Shield API
    • OpenBCI Wifi SDK

Software

  • Compatible Software
  • Developed By OpenBCI

    • The OpenBCI GUI
    • GUI Widget Guide

    Compatible Third Party Software

    • MATLAB
    • Neuromore
    • OpenViBE
    • Lab Streaming Layer (LSL)
    • BrainBay
    • BioEra
    • VirtualBox Windows Guide

For Developers

  • For Developers
  • Software Development
  • Firmware Development
  • Hardware Development

Deprecated Documents

  • Deprecated Docs
  • Spiderclaw V1 & V2 (deprecated)
  • OpenBCI 8bit Board (no longer in production)
  • Ultracortex Mark 1
  • Ultracortex Mark 2
  • Ultracortex Mark III "Nova" & "Supernova" (REVISED)
  • Python and OpenBCI
  • OpenBCI Hub

Troubleshooting

  • Troubleshooting Landing
  • Minimizing Noise
  • GUI Troubleshooting
  • FTDI Buffer Fix on Linux
  • FTDI Buffer Fix on OS X
  • FTDI Buffer Fix on Windows

Example Projects

  • Example Projects
  • Arduino Focus Example

    • Send Focus Data from GUI to Arduino

    Experiments

    • Puppies and Kittens Experiment

    Community Page Projects

    • Community Page Projects

    EMG Projects and Tutorials

    • EMG Scrolling
    • EMG-controlled Stop/Start Music
    • EMG-controlled Slideshow
    • EMG-controlled LED
    • EMG Chrome Dino Game

FAQ

    FAQ

    • Frequently Asked Questions
    • General Frequently Asked Questions
    • How OpenBCI products go together?
    • Hardware & Software
    • Purchases & Payment Processing
    • Shipping & Taxes

    Policies

    • OpenBCI Cookie Policy
    • Privacy & Security
    • RETURNS & REFUNDS
    • Liability Policy
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RETURNS & REFUNDS

Returns

Before returning any items, you must contact us at sales@openbci.com. Refunds and exchanges can be requested within 30 days of the delivery date.

Please note, all returns are contingent on the resale-able condition of the items. The customer is responsible for the cost of return shipping.

Order Issues

If you have received the wrong or a damaged item, we will take care of return shipping and send you a replacement at no additional charge. Please get in touch with us at contact@openbci.com and we will reply promptly!

How to Return or Exchange Items in 3 Simple Steps

Contact us at sales@openbci.com indicating the issue or reason for return. We will provide the return shipping address. Send us the items in the original box (or a different box, as long as it's unmarked) to the address below. We suggest you use USPS Priority Mail or a carrier that provides tracking. OpenBCI, Inc. is not responsible for lost shipments.

Include a note that indicates your name and contact information, the order number, and reason for return.

If You’re Requesting a Refund

We will assess a fee based on the condition of the product(s)and the logistics cost of refurbishing and restocking. The fee will be at minimum 10% of the product price and will subtracted from the amount of the refund. Shipping costs are not refunded.

When the returned item is received, your original method of payment will be credited as soon as we have completed processing your return (usually within 2 weeks).

For questions or assistance with your return, please contact us at sales@openbci.com.

Last updated on 9/2/2020
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