RETURNS & REFUNDS
Returns
Before returning any items, you must contact us at sales@openbci.com. Refunds and exchanges can be requested within 30 days of the delivery date.
Please note, all returns are contingent on the resale-able condition of the items. The customer is responsible for the cost of return shipping.
Order Issues
If you received a damaged item, we will send a replacement at no additional charge, or refund the order in full, including shipping cost. OpenBCI must be notified as soon as possible after you receive your order, via support@openbci.com.
How to Return or Exchange Items in 3 Simple Steps
Contact us at sales@openbci.com indicating the issue or reason for return. We will provide the return shipping address. Send us the items in the original box (or a different box, as long as it's unmarked) to the address below. We suggest you use USPS Priority Mail or a carrier that provides tracking. OpenBCI, Inc. is not responsible for lost shipments.
Include a note that indicates your name and contact information, the order number, and reason for return.
If You’re Requesting a Refund
We reserve the right to deduct up to a 10% fee based on the condition of the product(s)and the logistics cost of refurbishing and restocking. The fee is subtracted from the amount of the refund. Shipping costs are not refunded.
When the returned item is received, your original method of payment will be credited as soon as we have completed processing your return (usually within 2 weeks).
For questions or assistance with your return, please contact us at sales@openbci.com.