RETURNS & REFUNDS
Returns
Before returning any items, you must contact us at sales@openbci.com. Refunds and exchanges can be requested within 30 days of the delivery date.
Please note, all returns are contingent on the resale-able condition of the items. You are responsible for the cost of return shipping.
Order Issues
If you have received the wrong or a damaged item, we will take care of return shipping and send you a replacement at no additional charge. Please get in touch with us at contact@openbci.com and we will reply promptly!
How to Return or Exchange Items in 3 Simple Steps
Contact us at sales@openbci.com indicating the issue or reason for return. Send us the items in the original box (or a different box, as long as it's unmarked) to the address below. We suggest you use USPS Priority Mail or a carrier that provides tracking. OpenBCI, Inc. is not responsible for lost shipments.
Include a note that indicates your name and contact information, the order number, and reason for return.
Where to Send Returns/Exchanges
OpenBCI, Inc. Attn. Returns Department 19 Morris Ave, Building 128 Brooklyn, NY 11205
If You’re Requesting a Refund
When the returned item is received, the value of your returned item will be credited back as soon as we have completed processing your return (usually within 2 weeks).
For questions or assistance with your return, please contact us at sales@openbci.com.